GENERAL TERMS AND CONDITIONS

The General Terms and Conditions (the “General Terms and Conditions”) regulate the use of the paranema.com website and online shop (hereinafter referred to as:“ the Website”). These General Terms and Conditions define the relationship between the company TreSeiNove d.o.o., a company registered under company identification number (OIB): 57257971189, (MBS): 040454001 with its registered office at the address: Frlći 50f, 51211 Bregi, Croatia, and any party purchasing through the Website (hereinafter referred to as: “ the Buyer”), as well as any party using the website without to make a purchase (hereinafter referred to as: “the User”). By accessing the Website, you agree to comply with these General Terms and Conditions and automatically confirm that you agree these General Terms and Conditions to be applied at any moment.

We may amend our Terms and Conditions at any moment. The Website will be containing the updated version of these Terms and Conditions. The use of the Website by the Buyer means that the Buyer agrees with the Terms and Conditions as set on the Website.

GENERAL PROVISIONS

These General Terms and Conditions are governed by the applicable law effective in the Republic of Croatia (including, but not limited to the Law on Consumer Protection, Law on Trade, Law on Electronic Commerce, Law on Obligations etc.) .

TreSeiNove d.o.o reserves the exclusive right to amend these General Terms and Conditions at any time publishing the updated version on the Website. For orders apply the General Terms and Conditions that are effective at the moment the order is placed via the Website. The Buyer and/or User shall check the General Terms and Conditions prior order placement, having in mind that amendments could have taken place Buyer’s last visit. The copyright of the entire content, photographs, designs etc. visible on the Website is owned by TreSeiNove d.o.o., and the use, multiplication, partial or entire publication of the content without prior consent by TreSeiNove d.o.o. can present a breach of the copyright and have legal consequences for the party performing the breach. In case you want to use some of the photographs or information, please feel free to send us an e-mail with the detailed request to hello@paranema.vatrefund.mk.

The Buyer/User expressively agrees to make use of Buyer’s/User’s personal data, respectively, for purpose of, but not limited to, conclusion of the contract, invoice issuance, contact information, performance monitoring etc.

Definitions:

User: a visitor to the website who does not order products, but only browses the content of the site;

Buyer: a person who orders and pays for at least one product using the online shop on our Website;

Personal data: data on the Buyer that enable the ordered products to be charged and delivered to the Buyer;

Order: a form of the company Paranema Opatija that the Buyer fills in, following the necessary steps to purchase products sold in the online shop;

Seller: TreSeiNove d.o.o., Frlići 50f, 51211 Bregi, Croatia, registered with the Court Registry of the Commercial Court in Rijeka under the registration number of the subject of registration (MBS): 040454001, company identification number (OIB): 57257971189

Contract: a distance contract representing a contract concluded between Paranema Opatija and the Buyer within an organized system for sales or service provision, with no physical presence of TreSeiNove d.o.o. and the Buyer, using one or more means of remote communication (e.g. the internet) for contract conclusion, and in accordance with these General Terms and Conditions, which the Buyer expressly accepts, and being an integral part of the Agreement.

DISCLAMER AND LIMITATION OF LIABILITY

The User and/or the Buyer herewith undertakes to use the website solely at their own risk, accepts that the Seller is not responsible for the behavior of the User and/or the Buyer and doesn’t take any obligations concerning the consequences that may arise from using the Website. All consequences will be borne solely by the User respectively Buyer using the Website.

 The Seller is released from any liability for damage that may occur or is in any way related to the use of the Website, including any damage to the equipment of the User and/or Buyer or any other party, which may occur to the the party due to the use or misuse of the content of this website, or any other act. The Buyer/User and any third party using this Website explicitly refrains from seeking responsibility from the Seller in connection with the Website.

The Seller or any other party involved in the creation, production, distribution or advertisement of the Website, or related to its content, software etc.,  shall not be liable in any way for any damages, lost income, operational stop or other consequences resulting from the use or inability to use the Website.   

The Website may be temporarily unavailable or available to a limited extent as a result of regular system maintenance, due to force majeure or due to other reasons, and the Seller shall not be liable for any damages incurred due to it. The Seller shall bear no responsibility for any technical problem resulting in delays, incorrect processing of data and the like.

The Seller retains the right to terminate the service and change the content of the online shop at any time, without prior notice, and at its sole discretion. The Seller shall not be liable for any possible consequences arising from such activities.

As Buyer is considered an adult person with legal right to make a purchase, who can conclude the Contract. respectively perform the purchase. Minors and incapacitated persons can be represented by their legal guardians at conclusion of the Contract. In the event of non-compliance with this provision, the Seller will not bear any kind of responsibility for the violation occurred.

The Seller does not guarantee that the photos of the product fully correspond to the appearance of the product itself and is not responsible for possible unintentional errors in the description of the product. In the unlikely event of a distinction between a photograph of the product and the delivered product, it will not be considered as a product defect and no grounds for return of the product shall exist.

ORDER AND PAYMENT

The order can be placed and realised on the territory of the Republic of Croatia, and on the territory of other countries outside the Republic of Croatia (an “International Order”).

Product order

Products are ordered by filling out an electronic form on the website. The Buyer can order and purchase the product as an unregistered user. When the Buyer decides to purchase a specific product, Buyer selects the “Add to cart” option and adds the selected product to the shopping cart. Products are considered ordered at the moment when the Buyer goes through the entire billing process (described below). The Buyer will then receive an e-mail confirmation of a properly received order.

Shopping cart

When adding selected products, the Buyer selects the “Add to cart” option. Then, in the upper right corner of the page, a window opens, in which the entire content of the cart is displayed. The Buyer should review the order, add or remove products from the cart, and if satisfied with the final cart content, the Buyer shall proceed with confirming the order by selecting the “confirm order” option.

Delivery

The Seller makes deliveries on the territory of the Republic of Croatia (“Domestic Delivery”) and in countries outside the territory of the Republic of Croatia (“International Delivery”).
If the Buyer requests the order to be delivered to another address, differing from Buyer’s address, it shall be stated as the address for delivery of the products. The shipping expenses will be calculated depending on the delivery address, and will be presented after completion of the order and stating of the delivery address.

Payment

Payment is made exclusively via the internet, i.e. credit cards (CorvusPay) or via your PayPal account. The following debit and credit cards can be used for distance shopping: Maestro, MasterCard, Visa, Visa premium.

At completion of the order, the Buyer has to choose the payment mode (one-time payment or payment in installments, depending on your bank providing your cards).
Payment is considered done at the time of receipt of the notification by PayPal or in the case of payment by credit card – at the time of Seller’s receipt of the pre-authorization confirmation for Buyer’s credit matching the amount of the order.

Conversion statement

In case your paypal account uses another currency than EUR, a conversion from your currency into EUR will be performed. Possible currency exchange fees shall be borne exclusively by the Buyer.

When paying with credit cards, foreign customers will be charged the amount converted from EUR to their local

currency, according to the exchange rate set by their card operator. As a consequence of the conversion (conversion of the price from EUR into the Buyer’s currency of payment), there is a possibility of occurrence of a difference in the stated price of the product on the website and the amount charged in the shopping cart due to conversion. The Buyer shall bear the costs of conversion in case of use of a currency other than EUR.

Shopping cart review

After entering the desired products in the shopping cart, but before the final approval (which is considered a pre-contractual notice), the customer can select the option “View cart” and view all the above mentioned information and possibly enter a promotional code. The Buyer can then select the “Next Step” option, after which the Buyer shall enter the billing address and the delivery address, in case it is not the same as the billing address. The delivery price will be presented to the Buyer after entry of the delivery address.

The Buyer has the option to go back to the previous step in case the Buyer notices that some of the data has not been entered correctly, and amend it. The Buyer shall than check again all information listed in the previous section, and select the “Proceed with payment” option. Products are considered ordered when the Buyer completes the entire payment process.
If the order has been successfully received by the Seller, the message “Order successfully received” is displayed to the Buyer and the Buyer will receive an e-mail with the details of the order on the e-mail address provided by the Buyer.

Order processing

Orders can be placed every day from 0 to 24 hours. All orders will be proceeded as soon as possible, depending on the working time and public holidays in the Republic of Croatia. The Seller shall not be responsible for delays caused by force majeure or shipping partner.

Invoice

The Buyer shall receive an invoice to the e-mail address provided. By using the Website the Buyer explicitly agrees to this mode of invoicing.

Impossibility of delivery

The Seller shall have the right to cancel the order and notify the Buyer about it, shall the ordered product not be available. In the case of ordering more than one product, and unavailability of some of the ordered products, the Seller shall notify the buyer by e-mail and inform him of the product unavailability or prevention to be delivered. In this case, the Buyer shall choose to cancel the ordered product, request another available product as replacement or be notified when the product is available. Since our collections are limited to a small amount of pieces, products that are not on stock usually cannot be ordered. The rest of the order will be processed, and all available ordered products shall be delivered to the Buyer. The Buyer is entitled to cancel the entire order as well, by sending an notification mail to hello@paranema.vatrefund.mk. In case a discount is applied due to the order amount, and the discount wouldn’t be applied if ordered without the unavailable product, the Seller shall be free to allow the discount to the Buyer, although the product amount doesn’t match the big purchase discount criteria.

ONLINE PAYMENT SECURITY STATEMENT

The Seller uses CorvusPay for online payments.
CorvusPay is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. CorvusPay provides the customer and merchant with secure registration and transfer of entered card data, which is confirmed by the certificate of compliance with PCI DSS standards, which CorvusPay has. The PCI Data Security Standard (PCI DSS) is a standard that defines security measures for the processing, storage and transmission (communication) of card data.
CorvusPay uses SSL certificate 256-bit encryption and TLS 1.2 cryptographic protocol as the highest levels of protection when writing and transferring data
PayPal, a system for secure acceptance of payment cards via the internet), is also used when paying in the online shop (https://www.paypal.com/hr/webapps/mpp/buyer-protection).

PRODUCT PRICES

All stated product prices and delivery costs are retail, expressed as gross amount in EUR and including 25% VAT according to the applicable Croation legislation. Product prices do not include expenses for shipping, since they differ depending of the delivery address (country of delivery) the Buyer stated.
On this Website, the Seller strives to ensure the accuracy of information and timeliness when changing product prices, however, there is always the possibility of an error. We will try to eliminate any difficulties that may arise as soon as possible. Still, in the event of difficulties that would affect the status of the order, we will certainly notify the Buyer without delay.

Price changes

The Seller shall be authorized to change prices without prior notice, and any change will be record presented in the online shop on the Website. In case the price of the product changes during the processing of the order, or the price in the shop on the Website for any other reason doesn’t equal the actual price of the product, the Seller will allow the Buyer to cancel the purchase or confirm a new, changed price.

DELIVERY

Delivery of products is possible within the territory of the Republic of Croatia (domestic delivery) and outside the Republic of Croatia (international delivery).

For all products with shipping addresses in the EU shipping price is 15 Eur.

The Buyer is obliged to pay import, customs and other expenses if applicable, and shall bear al fees, administrative, tax charges, deductions or the like, applicable for the delivery in the country of delivery, as the case may be.

For shipments outside of the EU shipping expenses and time could differ from the ones for shipments in the EU. The delivery price does not include expenses for import clearance, customs, administrative and tax charges (VAT or the like) in the destination country. These expenses shall be borne by the Buyer. In case the post office in the destination country looses or retains the package, the Seller shall be not held liable in any case.

After the Seller confirms the order and in case the delivery is due on non-working days – within 7 days, the delivery period starts and the purchased products shall be delivered to Buyer’s delivery address within the following deadlines:

up to 7 business days for territories of the Republic of Croatia

up to 15 business days for territories in EU-member states, North Macedonia, Bosnia and Hercegovina, Republic of Serbia, Montenegro and Kosovo

up to 30 business days to USA, Canada, Australia, New Zealand

The Seller reserves the right to modify the available quantity and delivery time for your purchase at any moment, even after placing de order, without having to explain or prove reasons.

We shall not be responsible for loss of the package or delays of postal services due to holidays, weather conditions or other circumstances we cannot influence. Should you experience any such problems, kindly contact us via e-mail at hello@paranema.vatrefund.mk and we will try to solve the problem as soon as possible.

RETURNS AND REFUNDS

RETURNS AND COMPLAINTS REGARDING PRODUCTS PURCHASED THROUGH THE ONLINE SHOP ON THE WEBSITE

Within 14 (fourteen) calendar days of the date of delivery of a product, the Buyer is entitled to file a complaint about the product purchased or to return the product, if at the time of receipt of the product defects of the product are established or the delivered product is not functional. Based on a request for return or replacement, the Seller shall refund the amount paid to the account of the Registered User stated in the request, or replace the product with a new one within 30 (thirty) days of the date of receipt of a returned product to the address stated on the complaint form (if available) upon Seller’s discretion. The Buyer is encouraged to inform the Seller which option is preferred (replacement or refund), but the Seller is not obliged to agree with the desired option.

In the case or returning your order please contact us at hello@paranema.vatrefund.mk stating the reason for the return of the product, attaching pictures of possible defect, the name of the Buyer, the order number and date of the order, your address and desired option (refund of the expense or replacement of the product).

The Buyer is obliged to return the produc in the condition as it was delivered (unworn and unmodified) and in its original packaging with the enclosed invoice.

The costs of returning the product in case of a justified complaint about the product or an incorrectly delivered item are borne by the Seller.

Shall the Buyer return the product, because another color or size is desired, the Seller shall not bear the shipment expenses for the returned product and for the new product. This is why we advise you to consider our size chart and our style guide to choose the best products for you.

If it is established beyond doubt that a complaint regarding a particular product is not justified or that the defect occurred as result of inadequate handling or use, the Seller shall not be obliged to make a refund or provide replacement.

The product that was denied for refund/replacement, shall be returned to the Buyer at Buyer’s expense, with a written statement of the reasons for denial of the request for refund or replacement.

We strongly recommend that you use registered post with a tracking number to return the item, in order to ensure that the package does not get lost on its way to the Seller. The Seller shall not be responsible for packages shipped to the Seller’s address. After receipt of your item, the Seller will send you a confirmation e-mail.

All complaints and reclamations shall be submitted in writing to the address TreSeiNove d.o.o., Frlići 50f, 51211 Bregi, Croatia or via e-mail to hello@paranema.vatrefund.mk

TERMINATION OF THE CONTRACT

Order cancellation

Shall the Buyer decide to cancel the order of products via a statement of cancellation of the order prior to the delivery, but already commenced shipment procedure with the shipment partner, refund of the product price only shall be granted within seven (7) business days (in the Republic of Croatia). The order cancellation statement shall be sent by e-mail to hello@paranema.vatrefund.mk. In case the order is cancelled prior to the point of contacting of the shipment partner by the Seller, the Buyer shall be entitled to a refund of the total amount (for the product and the shipment expenses).

Unilateral termination of the Contract

In accordance with the Law on Consumer Protection, in case of concluding a contract outside business premises or a contract concluded at a distance, i.e. via the internet, the Buyer is authorized to terminate the Contract unilaterally, without stating a reason, within 14 days from the date of delivery.

The Buyer shall use a standard information form for unilateral termination of the Contract, which the Buyer can use to consume his right to unilateral termination. Also, in addition to the above method, the Buyer may unilaterally terminate the Contract by an unequivocal statement sent by mail to Seller’s address or via e-mail to hello@paranema.vatrefund.mk. In addition to the respective statement by which the Buyer expresses his will to terminate the Contract, it is necessary to provide personal data (name and surname, address, telephone number and/or e-mail address) and order information deemed important.

The deadline for unilateral termination is 14 days from the day when the ordered product was handed over to the Buyer or a third party designated by the Buyer that is not the carrier. In case the Buyer has ordered several products to be delivered separately in one order, the deadline starts from the day when the last product from the said order is handed over to the Buyer (or to a third party designated by the Buyer that is not the carrier.

The Seller undertakes to refund the amount paid for the ordered product, for which the Buyer requested unilateral termination of the Contract, without delay, and no later than 14 days from the date of receipt of the product in question by the Seller. The refund shall be made in the same way as Buyer’s payment mode. When refunding money to cards, the process itself can take a few days longer until the amount is visible on Buyer’s card.

The Buyer must return the goods without delay, and no later than 14 calendar days of the day of reporting of the unilateral termination of the Contract including that day. Pursuant to the Consumer Protection Act, the Buyer is obliged to bear the costs of returning the goods in case of exercising his right to unilateral termination of the Contract.

Implementation of unilateral termination of the Contract and refund by the Seller shall be possible under the following conditions: that the product is not used, that it is returned to the Seller in the original packaging, with the declaration and accompanying invoice and documentation as sent to the Buyer, in the same condition as the Buyer received the product and with all original tags on it. The Buyer shall be deemed responsible for any impairment of the goods resulting from handling of the goods, other than the ones necessary to determine the nature, characteristics and functionality of the goods (opening of the package and reasonable inspection of the product).

Return of purchased products

As stated in the section “Unilateral termination of the Contract”, the Buyer is obliged to return the product to the Seller, in all cases regardless of the grounds for the return, in the condition identical to the one the product was delivered in, in the original packaging, with all tags, documentation and the invoice for the product respectively products, as the case may be.

Shall the Buyer fail to meet any of the above conditions (e.g. returns a product that is not defective, or without major damage, fails to enclose the appropriate documentation, returns it without tags or in a altered state, or does not deliver it within 14 days of the day of Contract termination), it shall be considered that the Buyer has not fulfilled the return criteria and that Seller shall not be obliged to make a refund or replace the product respectively the products, as the case may be. By purchasing a product from our online shop at the Website, the Buyer explicitly agrees with all criteria and terms concerning product delivery and refund, as stated above.

The Buyer is obliged to return the goods without delay, and no later than 14 days of the date of notification of the Seller on the decision to terminate the Contract. It shall be deemed that the Buyer has fulfilled his obligation on time, if the product/s are handed over to the Seller before expiration of the deadlines as stated above. The Seller shall not be obliged to refund the paid funds or replace the product prior to receipt of the purchased product/s.

The product must be returned by sending it by registered mail to the Seller’s address: TreSeiNove d.o.o., Frlići 50f , 51211 Bregi. Croatia.

ONLINE DISPUTE RESOLUTION

Regulation 524/2013 on the online resolution of consumer disputes, disputes related to online shopping can be resolved through the ODR platform, which can be accessed at:

(https://webgate.ec.europa.eu/o…

The Buyer can submit the complaint on the ODR plattform link in case of facing a problem while shopping in an online store within the EU (defective product, inability to replace the product, etc.)

The platform can be used by both consumers and traders, and complaints can be lodged in any of the EU’s official languages.

Liability for material deficiencies will be resolved in accordance with the provisions of the Law on Consumer Protection, the Law on Obligations and other applicable regulations.

@paranemaopatija