Regulation 524/2013 on the online resolution of consumer disputes, disputes related to online shopping can be resolved through the ODR platform, which can be accessed at:

(https://webgate.ec.europa.eu/o…

The Buyer can submit the complaint on the ODR plattform link in case of facing a problem while shopping in an online store within the EU (defective product, inability to replace the product, etc.)

The platform can be used by both consumers and traders, and complaints can be lodged in any of the EU’s official languages.

Liability for material deficiencies will be resolved in accordance with the provisions of the Law on Consumer Protection, the Law on Obligations and other applicable regulations.

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