The order can be placed and realised on the territory of the Republic of Croatia, and on the territory of other countries outside the Republic of Croatia (an “International Order”).

Product order

Products are ordered by filling out an electronic form on the website. The Buyer can order and purchase the product as an unregistered user. When the Buyer decides to purchase a specific product, Buyer selects the “Add to cart” option and adds the selected product to the shopping cart. Products are considered ordered at the moment when the Buyer goes through the entire billing process (described below). The Buyer will then receive an e-mail confirmation of a properly received order.

Shopping cart

When adding selected products, the Buyer selects the “Add to cart” option. Then, in the upper right corner of the page, a window opens, in which the entire content of the cart is displayed. The Buyer should review the order, add or remove products from the cart, and if satisfied with the final cart content, the Buyer shall proceed with confirming the order by selecting the “confirm order” option.

Delivery

The Seller makes deliveries on the territory of the Republic of Croatia (“Domestic Delivery”) and in countries outside the territory of the Republic of Croatia (“International Delivery”).
If the Buyer requests the order to be delivered to another address, differing from Buyer’s address, it shall be stated as the address for delivery of the products. The shipping expenses will be calculated depending on the delivery address, and will be presented after completion of the order and stating of the delivery address.

Payment

Payment is made exclusively via the internet, i.e. credit cards (CorvusPay) or via your PayPal account. The following debit and credit cards can be used for distance shopping: Maestro, MasterCard, Visa, Visa premium.

At completion of the order, the Buyer has to choose the payment mode (one-time payment or payment in installments, depending on your bank providing your cards).
Payment is considered done at the time of receipt of the notification by PayPal or in the case of payment by credit card – at the time of Seller’s receipt of the pre-authorization confirmation for Buyer’s credit matching the amount of the order.

Conversion statement

In case your paypal account uses another currency than EUR, a conversion from your currency into EUR will be performed. Possible currency exchange fees shall be borne exclusively by the Buyer.

When paying with credit cards, foreign customers will be charged the amount converted from EUR to their local

currency, according to the exchange rate set by their card operator. As a consequence of the conversion (conversion of the price from EUR into the Buyer’s currency of payment), there is a possibility of occurrence of a difference in the stated price of the product on the website and the amount charged in the shopping cart due to conversion. The Buyer shall bear the costs of conversion in case of use of a currency other than EUR.

Shopping cart review

After entering the desired products in the shopping cart, but before the final approval (which is considered a pre-contractual notice), the customer can select the option “View cart” and view all the above mentioned information and possibly enter a promotional code. The Buyer can then select the “Next Step” option, after which the Buyer shall enter the billing address and the delivery address, in case it is not the same as the billing address. The delivery price will be presented to the Buyer after entry of the delivery address.

The Buyer has the option to go back to the previous step in case the Buyer notices that some of the data has not been entered correctly, and amend it. The Buyer shall than check again all information listed in the previous section, and select the “Proceed with payment” option. Products are considered ordered when the Buyer completes the entire payment process.
If the order has been successfully received by the Seller, the message “Order successfully received” is displayed to the Buyer and the Buyer will receive an e-mail with the details of the order on the e-mail address provided by the Buyer.

Order processing

Orders can be placed every day from 0 to 24 hours. All orders will be proceeded as soon as possible, depending on the working time and public holidays in the Republic of Croatia. The Seller shall not be responsible for delays caused by force majeure or shipping partner.

Invoice

The Buyer shall receive an invoice to the e-mail address provided. By using the Website the Buyer explicitly agrees to this mode of invoicing.

Impossibility of delivery

The Seller shall have the right to cancel the order and notify the Buyer about it, shall the ordered product not be available. In the case of ordering more than one product, and unavailability of some of the ordered products, the Seller shall notify the buyer by e-mail and inform him of the product unavailability or prevention to be delivered. In this case, the Buyer shall choose to cancel the ordered product, request another available product as replacement or be notified when the product is available. Since our collections are limited to a small amount of pieces, products that are not on stock usually cannot be ordered. The rest of the order will be processed, and all available ordered products shall be delivered to the Buyer. The Buyer is entitled to cancel the entire order as well, by sending an notification mail to hello@paranema.vatrefund.mk. In case a discount is applied due to the order amount, and the discount wouldn’t be applied if ordered without the unavailable product, the Seller shall be free to allow the discount to the Buyer, although the product amount doesn’t match the big purchase discount criteria.